Improved credit card payment service via Emporiki e.Banking
As of today, all individual Emporiki Bank customers can pay,
via the Emporiki e.Banking service, Visa & MasterCard credit cards issued
by any Greek bank (own or third party). Customers can additionally pay any
Emporiki Bank credit card, either predefined to their e.Banking profile or not.
Payment of any Emporiki Bank or Citibank credit card is
offered free of charge, while payments of cards issued by another bank are
charged €0,50/ transaction.
For further information, you can visit any Emporiki Bank
branch, www.emporiki.gr, or call us on +30 801 801 801 1 / +30 210 650 5000
(from a mobile phone or abroad).
Upgraded funds transfer service via Emporiki
Emporiki Bank, following a strategy for the
continuous enhancement of its services, has recently upgraded
its service for money transfers through e.Banking, offering customers the
possibility to transfer funds:
outside Greece, within the SEPA zone (European Union
countries, as well as, Iceland, Switzerland, Liechtenstein, Norway and Monaco)
at a cost of only € 0.50 per transaction
within Greece, being able to choose the
commission-charge allocation scheme they wish and be clearly informed about the
cost of the transfer before they complete their transaction.
The cost of money transfers within Greece, is described in
the following table:
SHA - SLEV
€ 0,50 + beneficiary’s bank charges
Information about the beneficiary’s bank charges is provided
on-line, on the transfer data input screen.
New alerting service by Emporiki Bank
Through its recently launched service,
EmporikiAlerts, Emporiki Bank offers its customers the
possibility to be informed about their deposit accounts/credit cards
transactions through sms or e-mail messages.
The service has been designed to be quite flexible so that
every user can adapt it to his/her own needs. Moreover, customers can easily
register to the service and manage their alerts through Emporiki
The EmporikiAlerts service, which is
currently available to individuals (in Greek), is offered for unlimited number
Free of charge for e-mail messages.
With a fixed monthly fee of 1,9 EURO for sms
For further information, please, call at +30 801 801 801 1 /
+30 210 650 5000 (from mobile phone or abroad) – menu choice “4: Electronic
Services” or e-mail us at
On-line Loan Information now available to all Emporiki
As of today, Emporiki Bank customers can access their
Personal, Home, or Business Loans online, in euro or other currency, via the
Emporiki e.Banking service. The new capability is automatically available to
all Emporiki e.Banking customers, individuals and corporations, and is offered
free of charge.
Current Emporiki e.Banking users can obtain detailed
information on their loans, by adding the loans they wish to access to, via the
MAINTENANCE menu, selecting the option “Add/Remove Accounts”. New e.Banking
users will be able to view their loan information, along with their current or
saving accounts, simply by filling in the Direct Banking Services application
form, the products they wish to have access to.
The service will soon evolve with the second phase to enable
customers not only view but also manage their loans, making for example online
Want to know more?
Call us on 801 801
801 1 (+30 210 65 05 000 If you are calling from abroad)
24 hours | 7 days
National Cadastre Payment via e.Banking now available
All Emporiki e.Banking customers are now able to pay their
cadastral fees through the Emporiki e.Banking service, by debiting the current
account of their choice, 24 hours 7 days a week.
The payment can be executed through the MANAGE
MONEY menu > Bill Payments, selecting either the
CADESTRE S.A. (Payment) or the CADESTRE S.A.
(Pre-Payment), depending on the type of payment the customer wishes to
For the “Payment” option, the customer will
need to insert a 20 digit code, which can be found on the 401 form, as
completed by the relevant Cadastral Office, following the submission of the
necessary supporting documentation.
For the “Pre-Payment” option, the customer
will need to insert a 14 digit code, according to the instructions he has
received from National Cadastre S.A.. The “Pre-Payment” option
is relevant to those customers that either know the amount they have to pay or
wish to make a pre-payment to the relevant office. They will then have to visit
the Cadastral Office to submit the necessary documentation.
The Ad-hoc National Cadastre payment is immediately available
to all Emporiki e.Banking customers at no extra charge. Customers can also
print out a payment slips as proof of their online transaction.
“Emporiki Phone Banking”
Emporiki Phone Banking now speaks English!
As off Thursday, 24th April 2008, English speaking customers
will be able to use the English version of the Emporiki Phone Banking service.
The new version provides the same exact services and capabilities to those
available in the Greek version, easily accessible by all customers via the
Interactive Voice Response system.
The implementation of the English menu follows the strategy
of the Bank to offer innovative services that satisfy the needs of an
ever-growing customer base. This new communication capability allows English
speaking customers to get specialized information on their bank products
(current accounts, credit cards or open loans) and stock portfolio, as well as,
to speak with a customer support agent to declare the loss or theft of any of
their cards, or find out more on the bank’s products and services.
Customers may contact Emporiki Phone Banking on 801 801 801 1
or on +30 210 65 05 000 (from a cell phone or abroad).
Emporiki Phone Banking service is automatically available to
all Emporiki e.Banking customers free of charge.
Want to know more?
Call us on 801 801
801 1 (+30 210 65 05 000 If you are calling from abroad)
24 hours | 7 days
New payment of bills through Emporiki e.Banking
Emporiki Bank in the framework of the constant upgrading of
its services offered to clients, provides the possibility of bill payment of
the below-mentioned companies, through the Emporiki e.Banking service:
SFS Hellas Finance Consumer S.A.
Michelin Tyre Company Ltd
IATA Greece (IATA BSP and IATA CASS)
BMW Austria Bank GMBH
E.Τ.Α.Ο. (Professional Security Fund of Economists)BMW
Austria Bank GMBH
As of 09/08/2007, the customers of the
aforementioned companies may settle their bills, 24/7 by giving a payment order
through the Emporiki e.Banking service and debiting the deposit account of
The payment procedure is carried out by simply choosing from
the main menu the MANAGEMENT Bill payment > ‘COMPANY NAME ’
and filling in the necessary data, as these appear in the bill sheet the
customer receives from the company. An exception to that is the payment of
E.T.A.O. premium as appears in the menu MANAGEMENT > State and
pension fund payments> E.Τ.Α.Ο.
The customer is asked to fill in the payment details (debit
account, payment code and amount) in the corresponding e.Banking screen.
Additional help to fill in the PAYMENT CODE is provided with
the symbol ?.
We remind you that you have the possibility of receiving an
electronic proof of payment, as is the case with all other money transactions
through the Emporiki e.Banking service, and we signal that the possibility of
electronic payment of company bills is immediately available to all customers
of the Emporiki e.Banking service at no extra charge.
For any further clarification you can contact the Direct
Banking Customer Service ον 801 801 801 1 or on +30 210 65 05 000.
Instructions in case of loss or theft of an ID or
Due to the increase of criminal acts concerning the issue of
loans and cards with the use of forged certificates, the Hellenic Bank
Association, and in particular the Committee for the prevention and fight of
deceit in instruments and systems of payment, in cooperation with the Hellenic
Police and TIRESIAS S.A. have prepared informative material to inform citizens
about actions that should be taken in case of loss or theft of their IDs or
To read the instructions click here
Just a click away from paying your social security
contributions and VAT!
Now Emporiki Bank customers can pay their social security
contributions and VAT online!
All social security contributions to I.K.A. and the new
Social Security Body O.A.E.E. may be paid via the Emporiki e.Banking service.
Equally, those of you that submit your regular VAT statement through the
TaxisNet, system, may pay their dues electronically, using the
Emporiki e.Banking service.
The above services are immediately available to all Emporiki
e.Banking customers and are free of charge.
Do you wish to become an Emporiki e.Banking customer?
Simply fill in the
online application form, (Emporiki e.Banking, Emporiki Mobile Banking and Emporiki
Phone Banking) or call in at any Emporiki Bank Branch.
Want to know more? Call us on 801 801 801 1 (+30 210 65 05
000 if you are calling from abroad) 24 hours a day, 7 days a week, or e-mail us
Protect yourselves from electronic traps
Emporiki Bank would like to inform you that across the
financial services industry internationally, there have been a number of
occurrences where customers have been targeted by fraudsters asking them to
divulge their banking access details.
Specifically, customers have received fraudulent e-mails
alleging to be from Bank representatives asking them to reveal their Internet
Banking Ids and passwords or even to login to bogus websites, set up only to
'steal' user's personal information.
Find out more at the
Anti-Phishing Working Group, the industry association focused on eliminating the
identity theft and fraud that result from phishing and e-mail spoofing.
Emporiki e.Banking services now available in English
Emporiki Bank customers can now take advantage of the
services offered by Emporiki e.Banking in the English language too.
This way our e.Banking services are now available to all our
English speaking customers. From anywhere in the world, English speaking
customers can connect to the bank at any time. of day or night. and do their
transactions safely and easily, while they also have the possibility to print
an electronic payment receipt in English too.
Payment of bills through our ΑΤΜ network
Having concluded an agreement with the Public Power
Corporation (DEH), Emporiki Bank, announces that all its customers that keep a
savings or checking account at the Bank as well as all Emporiki Bank credit
card holders can now pay their electricity bills (DEH bills) through the Bank’s
ATM’s anywhere in Greece.
Electricity bills can now be paid 24 hours a day, by using
the “Electronic Payment Code” that is written on all DEH bills. The Bank
charges 0,40 € for each payment, and that amount is credited at the customer’s
account together with the amount of the bill paid.
Through our enhanced 700 ΑΤΜ network, which also “speak”
English, you can also pay your ΟΤΕ, Vodafone and Forthnet bills, as well as
credit card bills and open loan installments and also transfer funds between
For further information please contact any Emporiki Bank
Any questions? Ask us !
For further clarifications or information
regarding the options offered by Emporiki e.Banking, you can call us on our
Hotline: 801 801 801 1 , 7 days a week, 24 hours a day, or send us an e-mail
at: email@example.com, or click