How will I identify myself when calling
DIAGNOSIS call center for an appointment?
By stating your full name and credit card number.
In the event that the card number has recently changed e.g. due to loss or
conversion, you will state the previous card number provided it was one of the
‘Health Benefit’ credit cards.
How will I identify myself at the place of the
provision of services in order to obtain a free check-up or a discount?
By presenting your credit card and identity card or
passport. In the event that the card number has recently changed e.g. due to
loss or conversion, you will have to present a recent account statement of your
previous card provided it was one of the ‘Health Benefit’ credit cards.
Is the ‘Health Benefit' offered per card or
per person insured?
Per card, i.e. a customer with two credit cards is
entitled to 2 check ups, free of charge, per annum.
How many members of my family can join the
Up to two members in addition to yourself as long as
you have two cards and each one has a different family member over 18 years of
age as a joint holder.
I have an Emporiki Bank card. Can I get a
Health Benefit card?
Yes, provided that you convert your card into a ‘Health
Benefit’ card, without charge, and sign a new agreement. Alternatively, you can
apply for a second card, which will have no annual fee.
Can I obtain the new card without the ‘Health
The advantages of the ‘Health Benefit’ plan are offered
completely free of charge; so, with each new card being issued you benefit at
absolutely no cost to you!
I am already insured for a check up and the
health benefits you are offering. So, why get the new credit
In addition to a free annual check up and the inclusion
of all your purchases in Emporiki Reward plan, the new card offers many other
medical and insurance benefits that cover you in various potentially difficult
situations. Moreover, if you are already covered for a free check up, you can
offer the Health Benefit check up to the joint holder of your credit
I already have a Double account and enjoy
health benefits free of charge. So, why get a Health Benefit
card? By obtaining a Health Benefit card you can enjoy a free
check up per annum to which you are entitled that would otherwise, through the
Double account, cost you approximately 15 euros. In this way, you have two
check ups per annum (e.g. one for you and one for a joint holder of your card
or account) at the price of only 15 euros.In addition, you enjoy additional
health benefits and are rewarded on a monthly basis through
Emporiki Reward plan.
When will the Bank exclude card holders from
the said insurance cover?
If the credit card is not valid or has been
Upon termination of the credit card agreement
either by the main holder or the Bank for any reason whatsoever.
In the event that the account connected to the
card is delinquent.
In the event that the card holder is over 75
years of age as regards the insurance cover for temporary invalidity due to an
Can the said benefits be restored?
In the event that a card holder has settled his/her
debts, the insurance cover shall apply regularly as of the month following the
said settlement, provided that the card has not been cancelled.